1. Information We Collect

meridianthos collects information to provide better services to our users. We collect information in several ways when you visit our platform or use our business activity analysis tools.

We only collect information that's necessary for providing our financial analysis services. You can choose not to provide certain information, though this may limit some features of our platform.

2. How We Use Your Information

Your information helps us deliver personalized business insights and improve our platform. We use the data we collect for specific purposes that benefit your experience with meridianthos.

• Provide and maintain our business analysis services
• Send you important updates about your account and our services
• Improve our platform based on user feedback and behavior patterns
• Protect against fraudulent activity and maintain security
• Comply with legal obligations under Australian privacy laws
• Respond to your inquiries and provide customer support

We don't use your information for automated decision-making that significantly affects you without human oversight. Our team reviews all important account decisions.

3. Information Sharing and Disclosure

We don't sell your personal information to third parties. meridianthos only shares your information in limited circumstances that we believe are necessary for our service or required by law.

We may share information with:

• Service providers who help us operate our platform (cloud hosting, email services, payment processors)
• Legal authorities when required by Australian law or to protect our users' safety
• Business partners only with your explicit consent for specific services you've requested
• Our parent company or subsidiaries, but only under the same privacy protections

All third-party services we work with are required to maintain the same level of privacy protection that we provide. We regularly review these partnerships to ensure your data remains secure.

4. Your Rights and Choices

Under Australian Privacy Principles, you have several important rights regarding your personal information. We've made it easy for you to exercise these rights through our platform or by contacting us directly.

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We may need to verify your identity before processing certain requests.

5. Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Our security measures include both technical and administrative safeguards.

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security best practices
• Secure data centers with physical access controls
• Regular backups and disaster recovery procedures

While we use reasonable efforts to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of information are retained for different periods based on their purpose and legal requirements.

Account Information: Retained while your account is active and for 7 years after account closure to comply with Australian business record requirements.

Usage Data: Aggregated usage statistics are kept for 3 years to help improve our services. Personal identifiers are removed after 18 months.

Communication Records: Support tickets and correspondence are retained for 5 years to maintain service quality and resolve any disputes.

When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you personally.

7. International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers may process data in other countries that have been assessed as providing adequate privacy protection.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections that require the same level of privacy protection
• Transfers only to countries with adequate privacy laws
• Regular monitoring of data handling practices
• The right to have your data returned to Australia upon request

You can request information about where your data is processed and the protections in place by contacting our privacy team.

8. Cookies and Tracking

meridianthos uses cookies and similar technologies to improve your experience on our platform. These small files help us remember your preferences and understand how you use our services.

We use three types of cookies:

• Essential cookies that are necessary for the website to function properly
• Performance cookies that help us understand how visitors interact with our website
• Functional cookies that remember your preferences and settings

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some functionality of our platform.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

Minor updates may be posted without additional notice, so we encourage you to review this policy periodically. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account before the changes take effect.